How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

We accept returns within 30 days from the shipping date or in-store purchase. In-store returns require a receipt. Unused and unopened items can be returned for a full refund - including taxes. Used or opened products can be returned for store credit. Please note that it can take up to 30 days for a return to be processed and the refund/store credit to be issued upon receipt by our returns department. 

I have opened the product or used it onces, can I return it?

Used or opened items can be returned for a store credit in the full amount paid for the item - including taxes.

What items are returnable?

  • Items purchased in the last 30 days.

We ACCEPT returns for: 

  • Skincare, makeup, body & bath, hair care, nail products, essential oils
  • Home & Kitchen Items: we only accept returns for unused, unopened home items (tea accessories, candles, etc.) within 30 days of purchase. Once the item arrives here, we'll inspect it and issue you a full refund + taxes.

What items are non-refundable?

  • Free gifts or promotional items with retail value
  • We DO NOT accept returns for: sale items, food items (tea, chocolate, supplements, bitters, etc.) books and magazines, toys and DVDs, jewelry and curated boxes
  • For sanitary reasons the following products are FINAL SALE: cleansing sponges, makeup brushes, mask brushes, PAI muslin cloths, BKR water bottles.

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